FAQ

How long before I get my order?

All orders are processed within a 3-5 business day window before they are shipped. Once your order is on its way, you will receive a shipping confirmation email that includes tracking information.

Delivery times vary based on your location:

- Domestic: 7-14 Business Days

- International: 12-25 Business Days

 

How do I return the product?

Customers are responsible for return postage costs. We will issue a return label via email & the cost will be deducted from your refund.

To start a return or exchange please contact us at info@ivy-cosmetics.com

 

When will I get my refund?

Refunds will be issued within 5-7 business days after receiving the returned order. It may take up to 10 business days to process depending on your bank.